Forum Discussion

butteredtoast's avatar
butteredtoast
New Contributor
5 years ago

This is the 2nd day in a row this has happened. What is going on?

I've refreshed my modem literally 6-8 times in the last two days, and every time I take a new speed test, I get a result that looks like this: I called Tech Support earlier today and w...
coxsupport
download speed
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hello, I am including some additional information on ways to improve your overall speeds:

www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../improving-wifi.html

Are you on WiFi when experiencing these issues? If you're on WiFi, would you be able to hard-wire a laptop or PC directly to the modem and perform another speed test for us? This will help us to determine if this issue is being caused by network congestion and/or insufficient WiFi coverage. -Kevin M. Cox Support Forum Moderator
  • butteredtoast's avatar
    butteredtoast
    New Contributor
    5 years ago

    I am hardwired.  I just took this test again and it's the same thing.  When I take the test from my cell phone that is connected to my home wifi network, I'm getting about 150mpbs.  I have no idea how to fix this.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      How old is your computer or laptop? The age and capabilities of this device, operating system, programs running in the background, etc., can all impact speeds. Have you tried clearing your cookies/cache and rebooting the device? Are multiple web browsers also affected? From what you're describing, it appears that you're experiencing slow speeds on only one device in the home. Please also make sure there are no loose or damaged connections, including splitters or amplifiers. -Kevin M. Cox Support Forum Moderator