Forum Discussion

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Saxworld, we want you to enjoy the products and services we have to offer, and we are truly sorry you're having these issues. I ran some tests on your modem and we're not seeing any packet loss as of this moment. When you play a game, are you on a hard-wired connection or wireless connection? Would you be able to let us know what your speed tests are so we can check your upload speeds?

www.cox.com/.../speedtest.html

Providing a traceroute to the server of the game you're playing would also be beneficial, as this can help us to determine where the packet loss may be occurring. -Kevin M. Cox Support Forum Moderator
  • Saxworld's avatar
    Saxworld
    New Contributor III
    6 years ago

    Hi so I do use a wired connection and as for a trace route could you pls explain the process for that as I’m unsure. As for my upload speeds they are actually perfectly fine. I always get around 35 mbps up

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Saxworld, we recommend running an Ethernet cord from the back of your PC or laptop, and plug it in directly to the modem. In doing so, this takes the wireless network out of the equation and provides more accurate speed test results. In regards to a traceroute, this sends packets of data from one server to another, which may help to determine where on a server the packet loss is coming from. To get started, simply pull up your CMD (command prompt), type in the word tracert, tap space and enter the IP Address of the videogame server you're trying to play on. I hope this helps. -Kevin M. Cox Support Forum Moderator

      • Saxworld's avatar
        Saxworld
        New Contributor III
        6 years ago

        so since I have panoramic I technically have no modem since the modem is in the router itself. But, here is an attached pic of my tracert for fortnite for example: