Forum Discussion
Becky
5 years agoModerator
Hi User, getting a tech to come out is easy. To schedule a service call, you can call Technical Support (800-234-3993), reach out to Online Chat (www.cox.com/chat), or email my team (cox.help@cox.com). We'll be happy to schedule a service call for you! You might want to test a different modem prior to scheduling a service call to help rule out a device issue. You can purchase a modem from any retailer, as long as it is on the list of modems at www.cox.com/.../cox-certified-cable-modems.html. You can also rent a Cox modem for testing purposes. -Becky, Cox Support Forums Moderator
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