Terrible email
This new email format is terrible. Whose idea was it? I am considering another provider
Forum Discussion
There has been a few complaints so you are not alone. What exactly do you not like about the new format?
I will but in and tell you what I do not like.....I am a 14 year customer and my email was taken away and Cox will not restore or create a new one for me. Absolutely what the theme of my username is about. How can you take away a service and not lower my bill?? How COX How?
How was your email taken away? Did you cancel your account? Once gone they can't create you a new username because email isn't open for new users. You were grandfathered in.
How was it "Taken away"?
Same thing happened to me when Cox moved the platform around 2018-19. We lost our Monthly Newsletter Email address for our non-profit ORG and all of the correspondence that went with it. I have the transcripts of the attempts made by myself, the lack of response (three weeks "we are working on the problem, legacy system, etc) and in the end it was lost and unrecoverable. Lesson learned: Mirror Cox email to another account (like Gmail) for safety. We do this to this day. It was a nightmare....
