Technical Support and Gigablast
I have suffered through the last week trying to get my internet running correctly after trying to upgrade to GIGABLAST.
If you don't need the bandwidth, DON'T DO IT!
For the most part, COX is off...
Forum Discussion
I am experiencing very similar issues but I can't get anything faster then 100mbps and I tested directly on side of house wired to modem. I have a "lead tech" coming out on Sunday and hope I can get at least 500mbps.
- Hi Ctorres, it would be helpful if you would log into your Cox.com account and run the Cox Internet Speed Check tool several times a day between now and Sunday. This will generate modem logs to assist the technician in troubleshooting on Sunday. Follow the steps found at bit.ly/HowToRunCoxSpdTest. -Becky, Cox Support Forums Moderator
Will do Becky Thanks
I am not sure how this helps, this only takes me to webpage which directs me to test my speed at speedtest.net.
- Ctorres, I apologize. For the time being all customers susbcribed to Gigablast are being asked to follow the link to test their speed at speedtest.net. Please capture screenshots of all tests you perform. -Colleen
