T3 Timeouts
I've been experiencing frequent T3 timeouts and packet loss throughout the day on my Netgear CM1200. Had two techs come out so far to look at the issue, but each time they've said that everything loo...
Forum Discussion
So I had another technician out today, and he was very fortunately able to observe the noise/packet loss as it was happening while checking the lines. He created an ESR ticket and gave me a reference number, saying they'd come by and fix the problem in about a week. Is the only way to keep tabs on this to call in with the ticket reference number and ask about the status? I'm not seeing any way to check the ticket online.
Is the only way to keep tabs on this to call in with the ticket reference number and ask about the status?
Yes. Either that or email Cox at cox.help@cox.com with your account info and ticket number. Congrats on getting the ticket. That step alone can take a long time. Hopefully the maintenance crew can actually track down the issue. Fingers crossed. 🤞
Yes was really glad to hear next steps were being taken. I'm still tempering my expectations, but hopefully it gets resolved. Thank you for all of your replies & info.
No problem! Happy to help. I just feel bad that I pushed for the FCC complaint when the very next technician helped. Maybe they were watching. Heh. Please update the forum in the coming weeks with anything that happens.
