Forum Discussion
Allan
Moderator
Hello. Are there any splitters or signal amps on the cable line going to the modem? Also, has the modem been moved since the tech visit? -Allan, Cox Support Forums Moderator
WorkingAtHome12
5 years agoNew Contributor II
Hello Allen. There isn't a single splitter in the house. The modem has not moved. There are no signal amps inside the house.
- MariaL5 years agoModeratorHi WorkingAtHome123,
We would like to further investigate this issue. Please email cox.help@cox.com for support. Be sure to include the following information:
• Your full name
• The account holder’s name if different from yours
• Your complete address including city and state
• Details regarding the nature of your issue including a link or reference to your forums post
We look forward to receiving the requested information so that we may continue to assist you.
Maria
Cox Support Forum Moderator- WorkingAtHome125 years agoNew Contributor II
Thanks Maria. I sent the requested information via email.
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