T3 timeouts and low upstream power levels
My internet service experiences 2-60 disconnects a week since April 2019. Fixes have been made with varying results. Currently I am experiencing around 6 disconnects a week. I work at home and need a...
Forum Discussion
Hello. Are there any splitters or signal amps on the cable line going to the modem? Also, has the modem been moved since the tech visit? -Allan, Cox Support Forums Moderator
Hello Allen. There isn't a single splitter in the house. The modem has not moved. There are no signal amps inside the house.
- Hi WorkingAtHome123,
We would like to further investigate this issue. Please email cox.help@cox.com for support. Be sure to include the following information:
• Your full name
• The account holder’s name if different from yours
• Your complete address including city and state
• Details regarding the nature of your issue including a link or reference to your forums post
We look forward to receiving the requested information so that we may continue to assist you.
Maria
Cox Support Forum ModeratorThanks Maria. I sent the requested information via email.
