Forum Discussion

Grant32's avatar
New Contributor
4 years ago

SYNC Timing Synchronization failure - Loss of Sync

I have tried twice with tech support to no avail. BEYOND FRUSTRATING. All they do if refer me to the manufacturer of the Modem/Router and I've already done this. I've tested the modem on someone else internet without issue so its clearly not the modem (It's modem/router combo). At this point I am losing connection almost every ten minutes. 

2 Replies

  • JonathanJ's avatar
    Former Moderator
    @ Grant32

    SYNC Timing Synchronization failure - Loss of Sync caused by noise on the line, in this case, I would go around and make sure that all coaxial connections are finger tight, once done power off the modem for 2 minutes and then back on if after all that and you and still getting the error email us your full name, address, and link to this thread so we can schedule a technician out.

    Jonathan J
    Cox Moderator
  • bearone2's avatar
    Contributor III

    testing on someone else's internet is apples/oranges, unless both are exactly the same.