Forum Discussion

Deb_O's avatar
New Contributor

Suspicious activity received via email and text

I had received an  email a week ago stating I had suspicious activity.  I did log into my account and changed my password.  Now a week later I received a text message with the same request except it also asked me to contact them via text to talk to an agent.  Would like to know if there is actual suspicious activity or is someone attempting to get information using Cox.  Please advise.  I do not want to update my password weekly. 

2 Replies

  • MaryF's avatar
    Former Moderator
    Hello Deb O,

    We can take a look into this. Please send us an email to and include your full name, account holder's name, street address, and a screenshot of the noticed you received.

    Cox Support Forums Moderator
  • bearone2's avatar
    Contributor III

    if you have other devices that you didn't change the new pw, when they ping the server it looks like bogus intrusion with old pw.