Forum Discussion

Garret3114's avatar
Garret3114
New Contributor
4 years ago

Strange NetGear device keeps joining my WIFI network without any credential access even after being paused multiple times.

I have a Cox panoramic wifi gateway CGM4140COM model. The wifi shut down most of the streaming devices in my house yesterday at once and I have no clue why. Cells and Contour still work. But I notice...
hacked
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Garret3114
I know how important it is for you to make sure that your Wifi is protected. I would make sure to change the Wifi password and Network name SSID. You should also be able to go into the Cox Wifi App and click on that strange device, go to More Info, then Device Details to see the information for that device. Also, make sure that you change the password to the Gateway login (link below will help you.).

www.cox.com/.../setting-up-wifi-with-the-panoramic-wifi-gateway.html

Ben S.
Cox Support Forums Moderator