Forum Discussion

JoshuaD's avatar
JoshuaD
New Contributor
5 years ago

Sporadic modem drops

I have been experiencing short term (~30 second) disconnects with my modem (Arris SB8200), and have been unable to track down the exact issue. An example of the disconnects can be seen through ping p...
ethernet
modem issues
packet loss
MichaelJ's avatar
MichaelJ
Moderator
Joshua,

Thank you for the information about the issue you are experiencing with short-term modem disconnects. Have you checked the power supply? Is the power supply plugged directly into a power outlet? If you are using a power strip is it rated for use with electronics? Sometimes transient power levels can cause the modem to reset frequently.

Please send us your complete home address, along with your first/last name and the first/last name of the primary account holder. We may need to access your account information in order to help troubleshoot the issue, so please include your Cox 4- digit PIN, just in case it is needed.

Thank you,

Mike J,
Cox Social Media Support Specialist
JoshuaD's avatar
JoshuaD
New Contributor
5 years ago

Hi Michael, I have checked the power outlets as well as the power supply being used for the modem, and both are within spec for the SB8200. I've noticed the issue occur with a power strip as well as a direct connect to my outlet.

I've sent an email to cox.help@cox.com linking this thread as well as providing all the requested information.

Thanks for the follow up

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    @JoshuaD

    You are welcome, we will be anticipating your email. Thanks.

    Ben S.
    Cox Support Forums Moderator