Split Node
I have been having ongoing issues with cox since I got Cox as my isp, nothing but trouble from billing to internet issues, at the moment is unusable, my question is that is a split node what I need r...
Forum Discussion
I think you're confused as to what a node split is. It's not something that's done for a single house but for an entire area when the node gets over-saturated. The entire process usually takes at least months, costs tens of thousands of dollars, and involves tons of planning and testing. It's definitely not something you can request to have done.
Even if your node is in the progress of being split, their level 1 phone support is told not to reveal anything to the customer, since lots of things can fall through or be delayed. Maybe if you keep escalating and non stop complaining you can get someone to informally tell you about the status of the local node. Even then, you'll have no influence on the outcome.
If you do eventually get the node split, your internet issues will almost certainly be alleviated to some extant. Unfortunately, you've wasted the money spent on equipment upgrades, and I'd advise you to switch ISPs if you live somewhere where it's possible.
all I got it cox, and thanks for the info. All games have had packetloss and lag for the 3 years i have been with cox, a tech is coming tomorrow but I really really doubt anything will get fixed.
is cox*
Tech cant fix it, I had one out on Saturday. Literally just told me the node is over saturated and nothing can be done. I wasted a ton of money on equipment thinking it was on my end but using ping plotter you can see pretty easy its packet loss from cox nodes.
- Hi Zurq, while I'm not seeing any packet loss currently, your modem levels are outside of our preferred specifications. In other words, we are seeing issues with the signal. Please also make sure the coaxial cable is not damaged, bent, or loose. If you have a splitter, we recommend bypassing it for troubleshooting purposes. -Kevin M. Cox Support Forum Moderator
