Forum Discussion

sevaul's avatar
sevaul
New Contributor
3 years ago

Speedtest results for Gigablast - what is expected?

Running Cox's speed test I get on average 260-290 mbps download;  on gigablast.  Is this normal? What is the expected normal day to day range I should see?       Surfboard docsis 3.1 modem      Net...
Gigablast
internet
speed test
Bruce's avatar
Bruce
Honored Contributor III

If you're only getting 300, downgrade to 300 Mbps.  Test it after a "while."

sevaul's avatar
sevaul
New Contributor
3 years ago

Kind of my thought; all my equipment supports 1000mbps; drivers are updated, cables are good as far as I can tell. If I am getting by without the extra speed might as well downgrade to the 500mbps tier. 

I should still get the same speed after all unless Cox throttles it down because I am not on gigablast...

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Sevaul, We can certainly look into these slow speeds for you. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.