Forum Discussion

vinny_s's avatar
vinny_s
New Contributor
4 years ago

speed

I AM PAYING FOR 100MBPS AND JUST DID SPEED TEST ON OOKLA AND DOWNLOAD SPEED WAS 2.5 WHAT'S UP WUTH THAT ONE NO SPLITTERS INVOLVED ANDTRIED OTHER PROVIDERS
MichaelJ's avatar
MichaelJ
Moderator
Jamemot,

Feel free to reach out to our Social Media Team if you need help with internet issues. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. You may also contact our Tech Support online at www.cox.com/.../contactus.html

Thank you,

Mike J.
Cox Support Forums Moderator

RPVgrumpy's avatar
RPVgrumpy
New Contributor
4 years ago

I’ve been having same problem since August of 2020. No one at Cox can resolve it. It could be SB8200 modem or Orbi RBR20 router. It’s complicated. Maybe a bad cable. 

Tech verified cable setup is providing a good signal so Cox thinks it’s a router issue  

JAMEMOT:  what router are you using?  

BTW; I’ve been doing a modem reset every day. Quickest way to do that is to sign in to Cox  takes about 5-10 minutes  

 

  • RPVgrumpy's avatar
    RPVgrumpy
    New Contributor
    4 years ago

    PS: drop in speed froy100mbps to 5 mbps started back in august (?) happeniyonce a week. Now it’s every other day. 

    I would switch ISP if that was an option too! Although we may find out other providers have similar issues. 😂 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @RPVgrumpy

      Sounds like we need to do some more investigation into these issues. Please email us at cox.help@cox.com with your full name and address.

      Ben S.
      Cox Support Forums Moderator