I reached out to cox.help and got the following reply:
Hello, thanks for reaching out to us and being with us over the years. We really do appreciate your business and sorry to hear about this concern. If still receiving these emails directly into your spam folder after marking them not to be sent there. For additional assistance regarding this. Please forward the entire copy of the affected email as an attachment to thisisnotspam@cox.net. This should help and return future emails from this address back into your inbox. Is there anything else we can assist you with today? -Dan
However, even though I'm forwarding these emails to the email address he gave me, I am still getting emails that are NOT spam in my spam folder, and I click on "not spam" and it goes to my regular folder but shows up with Undelivered Mail Returned to Sender from mailer-daemon@mx-out.cox.rs.oxcs.net. Until about a week ago, I would click on "not spam" and it would just route that particular email to my regular folder. I don't understand what the issue is.
