The tech I met at the house he checked signal strength at the service entrance and determined the problem was because of poor signal from outside the house. I assume he bypassed the splitter. He also said none of my neighbors had complained so it was likely specific to my house. I do not believe he replaced the splitter. The second crew I did not meet, and they just started working up on the utility pole.
No new electronics in the house. Hopefully I don't need to set up another home appointment and repeat the same thing.
Hello, we're deeply sorry you had issues with our services, and we're glad a technician went out to the home. If you're having problems with the service in the future, we strongly encourage you to reach out to our team at email@example.com. We're always here to help resolve any issues and answer any questions or concerns you may have. -Kevin M. Cox Support Forum Moderator