Forum Discussion

pademo's avatar
pademo
New Contributor
4 years ago

Severe Packet Loss/Latency That Disappears when Downloading?

Hi all, Similar to a lot of folks on here, I have had crazy high latency and packet loss for around 6 months now. 4 tech visits and one FCC complaint later Cox finally concluded we are on a very ov...
pademo's avatar
pademo
New Contributor
4 years ago

I actually stumbled upon this "fix" by accident one day while I was downloading something and monitoring my connection. Couldn't believe my eyes and have not gotten any sort of response from anyone over at Cox as to why this is happening. Seems to me that high-bandwidth applications are allowed through while lower bandwidth activities are being throttled (but I keep getting the response that we don't throttle any connections). I've been told we're finally getting a node split in mid March so fingers crossed that fixes the congestion issue.

olenicole's avatar
olenicole
New Contributor II
4 years ago

How did you find out when the node was going to be split? I can't seem to get them to tell me.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hi,

    If a ticket has been set up with the information from our network engineer team then we can give the information. Unfortunately, our network engineers handle the planning of network improvements and work tirelessly to adjust the schedule based on the customer bandwidth needs and external issues like the COVID-19 health crisis. Our team doesn't participate in the planning and scheduling process as it is outside the scope of our support. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
  • pademo's avatar
    pademo
    New Contributor
    4 years ago

    I pointed out a few months back that a node split was necessary and after being given the runaround for a few more months I filed an FCC complaint which got me in touch with someone who listened more and had direct ties to their plant engineers. They were able to get me dates.