Forum Discussion

pademo's avatar
pademo
New Contributor
4 years ago

Severe Packet Loss/Latency That Disappears when Downloading?

Hi all, Similar to a lot of folks on here, I have had crazy high latency and packet loss for around 6 months now. 4 tech visits and one FCC complaint later Cox finally concluded we are on a very ov...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Pademo

We've seen an increase in internet traffic as people have shifted their work and school activities home in response to Coronavirus. You may be experiencing impacts in your neighborhood at certain times of day, and that can be frustrating. Our engineers are working to provide the best possible experience with no ETR. In the meantime, here are a few things you can do. www.cox.com/.../our-network -and-your-home-internet-experience-helpful-tips.pdf

Jonathan J
Cox Moderator