Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
Battlefieldpack's avatar
Battlefieldpack
New Contributor II
6 years ago

1 am, not even peak hours and I still have 27% packet loss average in game.  Seriously about to drop Cox over this.

  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Battlefieldpacketloss. Are you only experiencing an issue with your internet when playing games that go through Amazon servers? If you would to get assistance with your issue, please send this information along with your complete address and name on the account to cox.help@cox.com. This will allow us to assist you in real time. Thanks, Lisa - Cox Support Forums Moderator
    • Battlefieldpack's avatar
      Battlefieldpack
      New Contributor II
      6 years ago

      Yes, to Amazon.  I tether my 4G phone and play on wi-fi when I want to play Battlefield V.

      • StephanieS's avatar
        StephanieS
        Moderator
        6 years ago
        Battlefieldpacketloss,

        Please send an email with your full name and address so I can take a look. Our address is: cox.help@cox.com. Please mention the packet loss problem in your email so we will have a reference. Thanks!

        StephanieS