Becky,
it is pretty clear at this point this a systematic issue with Cox. This clearly isn't an isolated issue by customer. This has been ongoing for months and we have yet to see any resolution. I have had packet loss frequently playing the same games as many of your other customers have. This was occurring not only at my current residence but the one prior to this. Many of us have had techs out etc. While I understand that you have a chain of command to follow, its unbelievable Cox hasn't resolved this or at least made a statement that they are aware of the issue.
Amen.
