Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
Becky's avatar
Becky
Moderator
Hi Jrdn, thanks for posting these. Your results seem to follow normal ICMP prioritization protocols. The timeouts once the traceroute reaches the AWS server are expected. Amazon Web Services servers don't return ping requests; they block ICMP packets for network security reasons. We request trace routes because we're looking for issues along the path to the AWS server that may indicate an issue on the Cox network. Our investigation is ongoing. -Becky, Cox Support Forums Moderator
jrdn's avatar
jrdn
New Contributor II
7 years ago

Sounds good becky.  I just ran the traceroutes on the same IPs from the ones in this thread.  Last night, I played for about two hours and had two to three games with packet loss which is the opposite of what happened prior.  I'm not sure how to get the IP of the server I'm experiencing packet loss on.