Hi all, I just sign up for COX internet service at my new house. According to the phone tech, we need a new setup service. I called phone tech for an appointment and also walked into the store. I still don't have a real appointment yet. The current setup appointment is Dec 25, 2021. How come there is no one available to set up an internet service??? Cox charged my $50 deposit so fast, but can't provide me the service. This is ridiculous!!!

Did the tech define the "setup service?" If you need an outside NIU and wires, you may be able to hire a contractor.

so you don't have the real apartment, maybe why they gave you the absurd "show-up" date!!

Setup service required! | Cox Community

slow_speeds
New Contributor
5 years ago
They’re terrible
Bruce
Honored Contributor III
5 years ago
Did the tech define the "setup service?" If you need an outside NIU and wires, you may be able to hire a contractor.
bearone2
Contributor III
5 years ago
so you don't have the real apartment, maybe why they gave you the absurd "show-up" date!!
- Bruce
  Honored Contributor III
  5 years ago
  Real apartment?
  - bearone2
    Contributor III
    5 years ago
    that's what the op stated.
JonathanJ
Former Moderator
5 years ago
@LUV

Sounds like the address doesn't qualify for a self-install and needs a pro install which requires a technician inside the house. Because of the social distance, our technicians can’t go inside the house. The date provided just allows us to schedule a work order once we began entering homes you will be contacted by our field leadership team to schedule an appointment.

Jonathan J
Cox Moderator
- Bruce
  Honored Contributor III
  5 years ago
  If you change the rules for a pro-install due to COVID, then change the rules for self-install due to COVID. What can a tech do a competent person or contractor can't? Publish some self-install guides.