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decipher's avatar
decipher
Contributor
4 years ago
Solved

service outages 09/04, 09/05

Last Friday (yesterday) from roughly 1PM - 7PM and again this morning before 9:30AM my internet was down. I have Cox Ultimate 300 and SB6183 I finally reached a Cox tech support rep last night who...
  • decipher's avatar
    decipher
    4 years ago

    With the exception of last week, our service has been entirely reliable (Cox Ultimate 300) since I began working from home at the end of February 2020. I telecommute and am required to report to work within 1 hour if my internet service goes out. Cox customers deserve ample notification when there is a planned service upgrade in the area. If this continues, I'm seriously considering paying Century Link for their 40MB DSL to us as a backup when my Cox goes out. I will definitely consider switching to Century Link once they have fiber in my area. For now, Cox is the only game in town. đź¤”