Forum Discussion

James63's avatar
James63
New Contributor
6 years ago

Selecting "Classic" webmail now redirects me to "Enhanced"....which is so slow for me to be unusable

This started up a couple days ago. I've tried using Enhanced webmail before but could never stomach how slow it was. When selecting "Classic" now I am redirected to "Enhanced" and even that isn't working today. Inbox won't load and shows the message "An error occurred inside the server which prevented it from fulfilling the request". I contacted online support twice in the past 2 days and both times I was told they are working on updates that may take a few hours and just be patient or to clear my cache (not sure why that would have an effect). Fortunately I can get to my email through my iPhone but if I the Classic webmail is really gone it may be time to switch to another service. That interface is slow everywhere I have tried to use it so I know its not just my PC at home.     James

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi James63, "Classic" and "Enhanced" are legacy terms that are, for the most part, now retired. Make sure you are accessing Cox Webmail via the URL myemail.cox.net or email.cox.net. Check out www.cox.com/.../email.html for more information on the new Webmail interface. -Becky, Cox Support Forums Moderator