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azdram18's avatar
azdram18
New Contributor
5 years ago

sb8200 - gigablast slow and not all channels locked

I have done all the basic trouble shooting, the last thing I just did was haul the modem and my laptop out side, disconnected cable in cox box and plugged modem directly into line thats buried in the ground... still a handful of channels will not connect, I assume this is due to line noise?

see screen shot:

https://ibb.co/pJMJBML

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello. It looks like we are going to need to send out a tech to help resolve this issue for you. Please send us an email with your full address and a link to this thread to cox.help@cox.com so we can set that appointment up for you. Thanks. -Allan, Cox Support Forums Moderator