Anyone have any advice? Tier 1 says, call Arris, it isn't us... I'm experiencing after an outage in our area a couple weeks ago, speeds less than half of normal, and repeated packet loss and log entries;
| 04/14/2020 20:06 |
2436694061 |
5 |
"Dynamic Range Window violation" |
| 04/14/2020 20:06 |
82001200 |
5 |
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:66:d5;CMTS-MAC=00:b6:70:98:62:41;CM-QOS=1.1;CM-VER=3.1;" |
| 04/14/2020 20:06 |
2436694061 |
5 |
"Dynamic Range Window violation" |
| 04/14/2020 20:06 |
82001200 |
5 |
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:66:d5;CMTS-MAC=00:b6:70:98:62:41;CM-QOS=1.1;CM-VER=3.1;" |
| 04/14/2020 20:06 |
2436694061 |
5 |
"Dynamic Range Window violation" |
| 04/14/2020 20:06 |
82001200 |
5 |
"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:66:d5;CMTS-MAC=00:b6:70:98:62:41;CM-QOS=1.1;CM-VER=3.1;" |
| 04/14/2020 20:06 |
67061600 |
6 |
"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=18:9c:27:fb:66:d5;CMTS-MAC=00:b6:70:98:62:41;CM-QOS=1.1;CM-VER=3.1;" |
| Channel ID |
Lock Status |
Modulation |
Frequency |
Power |
SNR/MER |
Corrected |
Uncorrectables |
| 22 |
Locked |
QAM256 |
909000000 Hz |
8.5 dBmV |
39.9 dB |
0 |
0 |
| 1 |
Locked |
QAM256 |
783000000 Hz |
10.9 dBmV |
41.1 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
789000000 Hz |
10.8 dBmV |
40.8 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
795000000 Hz |
10.7 dBmV |
40.9 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
801000000 Hz |
10.6 dBmV |
40.9 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
831000000 Hz |
10.1 dBmV |
40.8 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
837000000 Hz |
10.0 dBmV |
40.7 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
843000000 Hz |
9.8 dBmV |
40.5 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
849000000 Hz |
9.7 dBmV |
40.6 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
879000000 Hz |
9.0 dBmV |
40.3 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
885000000 Hz |
8.8 dBmV |
40.1 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
891000000 Hz |
8.6 dBmV |
40.0 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
897000000 Hz |
8.5 dBmV |
39.8 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
903000000 Hz |
8.5 dBmV |
39.9 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
927000000 Hz |
8.8 dBmV |
39.9 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
933000000 Hz |
8.8 dBmV |
39.8 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
939000000 Hz |
8.8 dBmV |
39.9 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
945000000 Hz |
8.9 dBmV |
39.9 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
951000000 Hz |
8.9 dBmV |
40.0 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
957000000 Hz |
9.1 dBmV |
39.9 dB |
0 |
0 |
| 33 |
Locked |
QAM256 |
357000000 Hz |
9.6 dBmV |
41.2 dB |
0 |
0 |
| 34 |
Locked |
QAM256 |
363000000 Hz |
10.0 dBmV |
41.5 dB |
0 |
0 |
| 35 |
Locked |
QAM256 |
369000000 Hz |
9.9 dBmV |
41.4 dB |
0 |
0 |
| 36 |
Locked |
QAM256 |
375000000 Hz |
10.2 dBmV |
41.6 dB |
0 |
0 |
| 37 |
Locked |
QAM256 |
381000000 Hz |
10.3 dBmV |
41.5 dB |
0 |
0 |
| 38 |
Locked |
QAM256 |
387000000 Hz |
10.3 dBmV |
41.6 dB |
0 |
0 |
| 41 |
Locked |
QAM256 |
405000000 Hz |
10.7 dBmV |
41.6 dB |
0 |
0 |
| 42 |
Locked |
QAM256 |
411000000 Hz |
10.7 dBmV |
41.4 dB |
0 |
0 |
| 43 |
Locked |
QAM256 |
417000000 Hz |
10.7 dBmV |
41.6 dB |
0 |
0 |
| 44 |
Locked |
QAM256 |
423000000 Hz |
10.8 dBmV |
41.6 dB |
0 |
0 |
| 45 |
Locked |
QAM256 |
429000000 Hz |
10.8 dBmV |
41.5 dB |
0 |
0 |
| 46 |
Locked |
QAM256 |
435000000 Hz |
10.9 dBmV |
41.6 dB |
0 |
0 |
| 159 |
Locked |
Other |
300000000 Hz |
12.4 dBmV |
42.2 dB |
149830240 |
0 |
| Channel |
Channel ID |
Lock Status |
US Channel Type |
Frequency |
Width |
Power |
| 1 |
1 |
Locked |
SC-QAM Upstream |
19300000 Hz |
6400000 Hz |
34.0 dBmV |
| 2 |
2 |
Locked |
SC-QAM Upstream |
25800000 Hz |
6400000 Hz |
35.0 dBmV |
| 3 |
3 |
Locked |
SC-QAM Upstream |
32200000 Hz |
6400000 Hz |
35.0 dBmV |
| 4 |
4 |
Locked |
SC-QAM Upstream |
38600000 Hz |
6400000 Hz |
35.0 dBmV |
