Forum Discussion

snafu_az's avatar
snafu_az
New Contributor
4 years ago

SB6183 VPN drops, lots of uncorrectable errors

I have an ARRIS SB6183 modem and I have continued to have issues with my work VPN dropping.  Always at the worst times it seem.  I may have 10-20 reconnects a day.  This is not acceptable when you ar...
Dave9's avatar
Dave9
Contributor III
4 years ago

I'm just a customer but this most likely indicates noise ingress from the 900 MHz ISM band since your signal levels and SNRs are great but you have way too many errors in the 900-915 MHz range. If all of your interior cable connections are tight and all accessible cables have been replaced with brand new high quality RG6 cable, then you will need a Cox tech to fix the issue. Hopefully they will respond to you soon.