Forum Discussion

Myandlc's avatar
Myandlc
New Contributor III
6 years ago

Same problem for months, 5-6 tech visits, no fix

It's really insane how many times I've tried to get this issue fixed, and it seems like cox has just completely given up. The first four tech visits they just sent contractors out to check the coax a...
  • Myandlc's avatar
    Myandlc
    6 years ago

    After a THIRD attempt at a fiber line install (3rd one being done by a field tech lead), everything finally seems to work properly (for now).

Myandlc's avatar
Myandlc
New Contributor III
6 years ago

second time in a row now that the tech never called, the 24h window has passed

  • Myandlc's avatar
    Myandlc
    New Contributor III
    6 years ago

    definitely gonna have to go with fcc report unless something changes or odog responds, this is insane

    • Myandlc's avatar
      Myandlc
      New Contributor III
      6 years ago

      Scheduled yet another tech, if this falls through a third time in a row I'm just going to have to do the FCC complaint since nothing else gets things done

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hi Myandlc, this case is now being handled by our Field Escalation Team, and we will be closely monitoring this escalation here in Social Media until it is resolved. We're truly sorry to learn about these ongoing issues, and we look forward to having this resolved as quickly as possible. If you have any questions or concerns, please don't hesitate to send us an email at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator