Rude customer service agents via chat

I’m sick of Cox and these fake apologies and telling me how to work this application. When the issue is your companies inability to properly train your staff. 
You are dealing with a majority of English speaking customers, and your staff needs to be able to not only read the language but to understand to comment accordingly. They ask you how they can help. You tell them and then they give information you didn’t ask for-like how much you owe. Like duh, why you do think I’m chatting? And, the audacity of you to comment like I’m the issue because I need an arrangement. Like I told the last supervisor Tanesha S. I have a medical condition that keeps me from working like I need to so therefore my bills get behind some times, but I always pay, hence the request for an arrangement which your company provides, but yall now trying to shame or make people feel bad for needing it?

Im risking time in the hospital and possibly missing more work because I had to make a choice. Have an unexcused absence from work (I work from home so internet is required) risking disciplinary action or spend my prescription money because a Cox Supervisor did not complete the arrangement I requested and my services were suspended. 
Well I also have kids so I need to keep my job. Now I got Cox employees trying to talk down to me? 
Unacceptable. I may not be rich or influential, and have issues with my finances at times but I’m still a human being who deserves respect and to be treated accordingly.

As the CUSTOMER, I followed Cox policy and procedures for requesting an arrangement. YOUR incompetence with training your staff is why we are here at this point today. I will be filing an official complaint anywhere I can find-writing to every email I can find-including reporting this incident to the BBB. And if I end up in a hospital because I went into crisis…I will be figuring out how to sue and reading these comments I’m pretty sure I can get a class action lawsuit going against Cox.