Rude customer service agents via chat
Cox either needs to stop being cheap and open up their call center on the weekends or train these chat agents better. The hold times are ridiculous. I spoke with an agent Sravan-who could not help me...
Forum Discussion
If nothing else, you learned the lesson to not use chat. Not just Cox. Pretty much any chat system for a company is bad. It starts with them using a AI bot that doesn't work well. If you can get a person, it's someone outsourced in South or Central America. I actually spoke with one of those contractors over on Reddit who did a AMA. It's better to either call them during business hours, use one of the methods in the sticky, or go to a store. The people at the store are less technical, but have to look you in the eye, if you know what I mean.
