Forum Discussion

cezarbalaita's avatar
cezarbalaita
New Contributor
5 years ago

Ridiculously low download speed (8 MBS) in the evening for Internet Gigablast since last week

I've signed up for Gigablast a few months back and the service was fine until last week. Every day since then, I get ridiculously low download speeds of 5-10MBS in the evening (after 6 PM) with the...
download speed
Gigablast bottlenecks
low speed
  • ColleenD's avatar
    ColleenD
    5 years ago
    Hello everyone!

    I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

    -ColleenD
    Cox Support Forums Moderator
mute's avatar
mute
New Contributor II

I don't have gigablast I have 200 mbps package but I'm in the exact same boat.  Right now average down speed using multiple test sites is 1-2 mbps.  Tomorrow morning through the afternoon I'll be 100-200 down.

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@Mute, our Network Operations Team is currently investigating this issue. -Kevin M. Cox Support Forum Moderator