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cezarbalaita's avatar
cezarbalaita
New Contributor
5 years ago

Ridiculously low download speed (8 MBS) in the evening for Internet Gigablast since last week

I've signed up for Gigablast a few months back and the service was fine until last week. Every day since then, I get ridiculously low download speeds of 5-10MBS in the evening (after 6 PM) with the...
  • ColleenD's avatar
    ColleenD
    5 years ago
    Hello everyone!

    I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

    -ColleenD
    Cox Support Forums Moderator