Recent Discussions
The Deceptive Promise
I am writing to express my frustration and disappointment with the reward program COX has been promoting. Despite meeting all the requirements and following the instructions diligently, I never recieved the rewards that were advertised. I have contacted your customer service multiple times, but each time I receive vague responses or promises that the issue will be resolved soon and today they said that I was never eligible for this reward and will not be honoured. As a loyal customer, I faced significant trouble due to false promises made by Cox, which leading me to move my services from COX.
When will cox mobile support Google Pixel phones wi-fi calling?
When we switched to cox mobile from Verizon we were told that in home wi-fi calling was supported. Apparently it is only supported on iPhone and Samsung phones. We need this capability because our home does not have good connectivity to a cell tower. We knew this and made the decision to switch because of the wi-fi calling capability of cox. I have already escalated this through support and they have no answer except to refer to the web page linked above . Samsung phones were enabled in August 2023. I also asked about network extenders which we used to use with Verizon before they rolled out wi-fi calling. Cox mobile does not support network extenders. I know wi-fi calling is possible because we used to have it with Verizon on the same phones we currently have. When will cox mobile roll out in-home wi-fi calling for other android devices like a Google Pixel 7? If there is no firm date or at least a target date, then we will need to switch providers again. Extremely disappointed.
Porting from Bundled Service
We have a bundle of services with Cox including Internet, TV, Home Phone, and Home Life Security. I want to port the phone number over to Ooma. When we do this, will this cause a cancellation of the bundle of services, or will it only affect the phone service so that we can cancel only the phone service from our bundle? What I don't want is for Cox to cancel all the services just because I port the phone number. Thanks in advance!
Outgoing VM Message Garbled or Cut Off at the Beginning
I have a rather strange problem with my cox voicemail. Intermittently, my greeting is garbled or cut off at the beginning of the script. This happens whether I record a personal greeting or use the default with only first and last name. I have replaced the modem (PW6), checked and re-checked the connections, and rebooted and reset the modem multiple times, all to no avail. I can make and receive calls with no problem, but when I or anyone else calls the number and waits for the voicemail to pick up, the problem occurs about half the time. I have voicemail set to pick up after 4 rings, and have noticed that sometimes one or more of the rings are shorter or longer than usual. I have tried setting voicemail pickup for fewer or more rings, but the problem persists independently of that setting. Does anyone have a clue what could be going on? I have talked to support, and they have suggested it could be a line issue and I might need to have a tech come out. Just thought I would check in here before to see if anyone else has ever had this problem before I go any further. ThanksHelp me get back the money I lost that I didn't buy
In March on the 16th or 17th, I bought an iPhone 15 pro max from you with a $300 customer discount, but the order was canceled and a few days later my money was refunded when I bought the phone at 1013.49. $ was reduced by $300, but on April 16, I received a notification via gmail that I had to pay the iPhone 15pro max phone bill for $1013.49 and it would automatically be paid on April 17 and I immediately I was immediately startled, why do I have this bill, this phone was canceled on April 17, why are you charging me extra money and I have never received a phone, I immediately went to the local store for help and they couldn't help so they told me to call cox's support department and I called for support and they transferred me from one department to another and I I still don't know if I will get a refund because on April 17, $1013.49 was deducted from my account and I didn't buy or receive anything. You guys said you would contact me after 48 hours but until now. I still haven't received any calls and I'm very confused as I don't know if I can get my money back because it's a big deal for me, I hope they get refunded, you can check the history. My order can be seen that the iPhone 15pro max I ordered has been canceled and there is no information that I have received the goods and somehow I have an invoice for 1013.49$ for the iPhone 15 pro max that I ordered. cancel
