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Anesti33's avatar
Anesti33
Contributor
25 days ago
Solved

Google devices (Android 15, ChromeOS) losing WiFi connectivity

Greetings, Since November 2024 or earlier, two of four devices at home have intermittent losses of WiFi connectivity. We're at a dead-end with troubleshooting, and so is Cox Complete Care. Here are ...
  • ExtraChrispy's avatar
    ExtraChrispy
    24 days ago

    I'm just a guy that owns an IT Managed Services shop that focuses on providing contract outsourced IT infrastructure, support, and compliance services.  I'm not actually having issues myself but I've used Google devices on Cox Internet and not experienced issues to the extent that you've reported.

    I can report however that Google devices by way of the features I've suggested tinkering with amongst others, have a curious way of dickering with tried and true principles of Internet connectivity in the name of privacy but in my opinion cause problems.  To this day, it still upsets me that Google devices prioritize external DNS over anything you may have configured internal making it very difficult for things like Android phones to see services you may have internally hosted and no amount of custom configuring your network infrastructure will correct said behavior.

    But on that topic, I will also say that the Cox Pananorama wifi gateways have been known to tinker with the connection in similar ways.  I believe WAN isolation is enabled by default which will make things like Nest devices not see each other.  On that note, you may want to explore the security features in your Cox Wifi app further and see if anything could be going on there.