Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Did the rep provide any other reason besides you "had to have" it? Without a valid reason, you can definitely cancel telephone service especially without cable-TV service.
What Internet plan do you have? Is Cox tying your forced telephone service to an Internet plan? Reduce your plan. Based on how you described your Internet habits, you and your husband do not need much bandwidth.
Oh, forgot to answer your first question. No, they did not give a reason.
I would ask for a supervisor for a better explanation. They OWE you that. Not allowing phone disconnection is a big no no. Refusing any disconnection is bad IMO. I can understand retention policies but outright refusing is wrong.
This price would be your previous bill...before the Panoramic.
$56 is a good price. I think the "lock in" is you have a "grandfathered" Internet price. You probably had 100 Mbps at one time, Cox eliminated this plan, upgraded you to 150 Mpbs and "grandfathered" your price to your original 100 Mbps plan.
However, a few years later, Cox restored the 100 Mbps plan. You still have the 150 plan.
If you cancel your telephone service, Cox would bust this grandfathered price and increase your cost to whatever the 150 Mbps plan costs per month.
If your today's bill is still $56, I'd keep the phone service. However, I would investigate why adding a Panoramic router to your account increased your cost $50? This is the current mystery.
If adding the Panoramic busted your grandfathered price, the $50 increase is probably the full price of the 150 Mbps plan and the rental fee for the Panoramic.
The term "grandfathered" was verbiage the customer service person used, she said we were "grandfathered in". The Panoramic did bust our grandfathered price.
