Forum Discussion
KevinM2
Former Moderator
@doblevlemus, can you please provide traceroutes or PingPlotters to these servers on a hard-wired connection to the modem, so we can have them reviewed? -Kevin M. Cox Support Forum Moderator
doblevlemus
5 years agoNew Contributor III
this is so annoying something has to be done send someone to check the nodes and youll see whats happening theres probably thousands of people connected to a node that cant support having so many yall a rich company put up more nodes for everyone to have a good service paying $121 only for garbage internet.
- JonathanJ5 years agoFormer Moderator@Doblevlemus
Since you are having technical issues, we cannot schedule a work order for someone to check the lines outside. We will have to schedule a trouble call in a 2-hour time slot to allow the technician access to your equipment. It is possible that if we make changes outside, it could potentially cut all your services out. Please send us an email with the full-service address and full name to cox.help@cox.com so we can work towards a resolution.
Jonathan J
Cox Moderator
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