Forum Discussion
KevinM2
Former Moderator
@glefever2181, I am not seeing any packet loss on your modem at all, and we are not seeing any latency in the traceroute provided. Are you only experiencing packet loss on gaming servers? If so, can you please provide hard-wired traceroutes to the servers in question? -Kevin M. Cox Support Forum Moderator
glefever2181
5 years agoNew Contributor III
Ok so it appears you don't know how to read the pingplotter graph, that's ok cause I have all the tools. This problem has been driving me nuts for almost 2 years now. So here is a WinMTR with the latency spikes and packet loss highlighted. Though I'm sure you'll still say you don't see anything wrong....
- KevinM25 years agoFormer Moderator@glefever2181, I did not see any issues with the PingPlotter graph provided. The highest latency occurred on hop 5, at 24.5 milliseconds, which is incredibly low. Packet loss on intermediate hops only matters if it carries through to the end of the traceroute. Here is some additional information regarding PingPlotter graphs:
http://www.pingman.com/kb/24
In reference to the WinMTR, are you pinging a Cox URL or the IP Address itself? This could indicate packet deprioritization (a congested path or an email server). Are you experiencing packet loss on gaming servers? If so, can you please provide a traceroute and/or PingPlotter to the gaming server itself? -Kevin M. Cox Support Forum Moderator - glefever21815 years agoNew Contributor III
Oh well I tried to do this through the proper channels. I suppose it's time to start submitting all the data I've collected to the FCC to review. I suggest everyone else with the issues to do the same.
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