Forum Discussion
$200 x 30 = $6,000 total to have sub par internet and 0 legitimate response to problems that arise. Others on the forums reporting the same issue, and moderators use the same copy/paste response to address all concerns. Maybe Cox should be looking into a different approach for gathering information from it's customer base in order to track down and rectify that problem, but given their current hold on the market in my area, I doubt they will take any serious steps to resolve these problems prior to their fiber network going live. I can only assume they'll give current subscribers an option to switch to their new network infrastructure.
Their tech's replaced EVERY line between my modem and the tap at the street. No change.
The only thing close to a fix that I've seen is using a vpn, but even then I don't imagine that will fix problems for all.
I tried the VPN and it doesn't work for me. My issues are happening before I even get to where the VPN's routing difference would help. Sadly I don't see them fixing this anytime soon and I doubt their fiber will deployed in my area in the next decade. I'm watching Starlink with great interest. If it can provide me the same service or better for a cheaper price I'll be going that route probably.
- KevinM25 years agoFormer Moderator@glefever2181, I am not seeing any packet loss on your modem at all, and we are not seeing any latency in the traceroute provided. Are you only experiencing packet loss on gaming servers? If so, can you please provide hard-wired traceroutes to the servers in question? -Kevin M. Cox Support Forum Moderator
- glefever21815 years agoNew Contributor III
Ok so it appears you don't know how to read the pingplotter graph, that's ok cause I have all the tools. This problem has been driving me nuts for almost 2 years now. So here is a WinMTR with the latency spikes and packet loss highlighted. Though I'm sure you'll still say you don't see anything wrong....
- KevinM25 years agoFormer Moderator@glefever2181, I did not see any issues with the PingPlotter graph provided. The highest latency occurred on hop 5, at 24.5 milliseconds, which is incredibly low. Packet loss on intermediate hops only matters if it carries through to the end of the traceroute. Here is some additional information regarding PingPlotter graphs:
http://www.pingman.com/kb/24
In reference to the WinMTR, are you pinging a Cox URL or the IP Address itself? This could indicate packet deprioritization (a congested path or an email server). Are you experiencing packet loss on gaming servers? If so, can you please provide a traceroute and/or PingPlotter to the gaming server itself? -Kevin M. Cox Support Forum Moderator - glefever21815 years agoNew Contributor III
Oh well I tried to do this through the proper channels. I suppose it's time to start submitting all the data I've collected to the FCC to review. I suggest everyone else with the issues to do the same.
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