Forum Discussion
LisaH
Moderator
Hi Cableguymom. If you left-click on the sender's name, you will get a pop-up that will allow you to save the sender's name to the address book. The address book is called Contacts in Cox webmail and is located next to the Inbox in the blue bar next to Inbox. - Lisa, Cox Support Forums Moderator
cableguymom
4 years agoNew Contributor
Hi. LishH. Did that yesterday. And, the address is there in Contacts. This morning, still getting email from the same sender in Spam.
- ChrisL4 years agoFormer ModeratorSomething else to try is setting up a filter rule in webmail that directs any emails from a a particular sender's email address to the inbox or simply disabling the spam filter entirely.
-Chris - cableguymom4 years agoNew Contributor
Set up filter rule. Still doesn't work. So, I'll continue to work with it. I don't want to disable the spam filter entirely. That's a big red signal for spammers! Thanks for your thought.
- cableguymom4 years agoNew Contributor
I've tried everything suggested. Sad to say, I'll need to tolerate this from a company as solid as Cox.
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