Forum Discussion

mrdrew's avatar
mrdrew
New Contributor
4 years ago

Cox email account continuously drops user name/password on Android devices.

The issue for whatever reason and no matter the email app (Android or Outlook) continuously drops email credentials after about a week or two.   What happens I setup an email account on my Samsung ...
connection issues
connectivity
Cox
email
Allan's avatar
Allan
Moderator
@Mrdrew, You can find the email server settings/credentials for devices here: www.cox.com/.../cox-email-server-settings.html. I would start there first and see if any of that helps. Also, I recommend making sure that your app and devices are updated to the newest versions. -Allan, Cox Support Forums Moderator.
mrdrew's avatar
mrdrew
New Contributor
4 years ago

Thank you, Allan; Yes, my apps are updated. I'm a tech nerd so I’m obsessive about that. 

As for the link, I've seen and used those settings. The issue as noted is things work for about two weeks then all of a sudden, they don't and I get the nagging "please sign into username@cox.net".  That's the issue... the settings don’t stick after about two weeks. Odd as it may sound.

Anyway, I've once again used those setting and the account is working as it always does, but I've absolutely no faith they'll stick. Been there too many times. And again, no issue whatsoever on my desktop PC running the Outlook desktop app. Only my Android device has this weird issue. An issue that’s been reported by many over the years.  

Until then...

  • ChrisL's avatar
    ChrisL
    Former Moderator
    4 years ago
    The issue does sound strange indeed. The storing of password information is an application specific issue and shouldn't be affected by the service in any way although you may be asked to update your info if the login is unsuccessful.

    -Chris