Constant outages in RSM
For weeks now we keep having our internet drop out multiple times a day, the Cox website continues to insist that the internet is fine even though it's out cox clearly does not care to fix this, jus...
Forum Discussion
I've had the same issue for 2 weeks now. I get messages of an outage constantly and Internet will be down for hours. Then it'll work for a few hours then another outage. I scheduled a tech to come on Friday but I doubt they can do anything. I've had Cox for years and never had this issue, now it's so common that I'm literally going to cancel my account with them.
mcarrizosa,
The Cox family values your business to the company for years and does not want to lose you. I understand how important a stable connection is at home, especially if you and others need that connection to work and learn remotely. Our goal is to get to the bottom of a solution, and with you having a technician booked to come to you Friday, he or she will be able to share their findings. If there's an issue our technician refers to maintenance, then you may ask for a ticket on that. If issues remain when there isn't an outage alert present on the Cox App, then we may help investigate on your behalf. Our support at Cox.Help@cox.com can review the network and apply outage credit, if you email us with your first and last name, complete address, and include the URL to your forum comment.
