We definitely want to get you back to the service that you know and love. Recently, we’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.
Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information. We know this can be frustrating for our customers. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at firstname.lastname@example.org, with the complete address. We will be able to investigate the signal you are receiving.