Forum Discussion

ton's avatar
ton
New Contributor
7 years ago

question: why wifi channel at channel 8 other than 1, 6 or 11

I had a rented modem from cox when they setup the 2 frequency: 2.4 GHz (S) and 5 GHz (F). I had it replaced by my own modem (Netgear C3000-100NAS)

My Honeywell thermostats have had issue with "Offline" very often. I checked my WiFi channel and found that it is set at auto, and the WiFi channel changed between channel 1 and 11 about every hour. I do not know if that causes the thermostat "Offline" problem or not. So I changed setting from auto to channel 11. It is good for a few days, but still get "Offline" issue.

When I check the number of WiFi channels in my neighborhood, I see both F and S in both channel 1 and channel 8. I did not set those up. I thought it is best to have WiFi channel at 1, 6 or 11, in order to avoid interference. But I do not know how to change the channel 8 WiFi channel to e.g. channel 6. Anyone has this problem? 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hi Ton, posted below is the direct contact information for Netgear. You may need to contact them about these issues:

    Phone: 408-638-4327
    Support: 888-638-4327

    www.netgear.com

    I am going to include an article which may also provide valuable insight on improving your internet service:

    www.cox.com/.../ways-to-improve-your-internet-speed-experience.html

    Your modem levels look great, and we are not detecting any packet loss at this time. -Kevin M. Cox Support Forum Moderator
    • ton's avatar
      ton
      New Contributor
      7 years ago

      Thank you Kevin for replying to my post. I checked www.netgear.com a few days ago and found that my modem complimentary 90 days technical support expired in March. I posted my modem issue at the Netgear forum, but there is no reply from anyone. 

      I had trouble shoot with Honeywell home care. The problem is probably not with the thermostat or the wire connections of the thermostat. The thermostat app is getting "Offline" often, but after I reset the modem, it will work again, for a few days. 

      I think it is interference of the WiFi channels that is causing the thermostat WiFi connection to drop. Probably not many users check their WiFi channel. If anyone has issue with their internet connections, do you think if it is good idea to check their WiFi channels in the neighborhood?

      I can change the WiFi channel of my modem/router. I did that by changing channel from "auto" to channel 11. But I cannot change the 2.4 GHz channel from channel 8 to a channel that I prefer. Are there better modem that let you change that?

      • MarkM1's avatar
        MarkM1
        Former Moderator
        7 years ago
        Ton,

        We do not promote one modem over another. To get the best information about this, you may need to check online to see what is recommended for your needs.

        Mark M.
        Cox Support Forums Moderator