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bits's avatar
bits
New Contributor
4 years ago
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question on dubious emails about email accounts being upgraded

Are these emails for real or phishing.  They are from  COX SERVICE<*******@cox.net> Starting on November 25th, 2021, customers that are yet to update their account will no longer be able to log in ...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
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@Bits

We like to take a closer look at this email you are referring to. Please contact us at cox.help@cox.com along with the email so we can investigate.

Jonathan J
Cox Moderator
  • bits's avatar
    bits
    New Contributor
    4 years ago
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    Jonathan

         There were over 25 emails similar to this one in the inbox over the past couple of months.  My friend asked me about them.   I deleted them all.   I expect that there will be more coming.  I will forward sample(s) when received.  Their Cox logos looked pretty polished and convincing, but most showed a from email address in the form of userid@cox.com, with various values for user id. 

    thanks much! 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago
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      Recommend to your friend to not click, ignore  & delete.  Log into the account via typing or bookmark and if Cox mandates updates, Cox will prompt your friend.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago
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    Is ****** a legit account?  Ain't seem fair to leave it in this post.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago
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      This was quick...thanks!