Question about fiber optic internet for home
- Hello @Ytchen,
I completely understand the confusion with all of the different information. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Cox Support Forum Moderator
The tech and rep are correct. You could get either 10 or 500 Mbps depending "...on the network architecture serving your physical address." Since you have fiber in your area, you would assume 500 Mbps as opposed to coax.
However, there is also a caveat (under the gigabit plan) to ensure "consistent service across customers during periods of sustained increased internet usage," Cox could ration your bandwidth at periods. If the rep insists 10 Mbps for your area, Cox must have implemented some type of "blanketed" period of sustainment.
If Cox can't give it, don't buy it.