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tpastore's avatar
tpastore
New Contributor
9 months ago

Quality degradation

What is going on with the service in Mesa AZ? This last week was a good week because my service only went down once. For over a month, it goes down every few days. It's even recognized on my account page, so can't be blamed on my modem/router or house. This is definitely not an always up service. What is going on?

1 Reply

  • Hello tpastore, I am sorry to hear that you have been experiencing a lot of outages in your area recently. It sounds like it may be getting better as you mentioned the frequency of them happening has decreased. My husband and I work from home and I take online classes, so I understand the importance of having a reliable connection. I regret that you have gone through this. When you have a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread, so we can look into the outages that you experienced?