I have been promised that a supervisor is to call me today with the answer to this issue. If this does not happen, I will be sending information to the email. I would think that you all would have plenty of notes on this issue given how many times I have called to try and get a straight answer as to what is going on.
Field escalations are useless. I have not received a call back from a supervisor at any point in this month long process. I called Saturday and was told "there was a problem that they couldn't finish the job". No details as to what the problem was. I asked for a call on Monday with an update. No call received. At this point I am beyond frustrated with Cox. Field escalations mean nothing when I do not get calls back or answers to my questions
