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brittrice09's avatar
brittrice09
New Contributor II
3 months ago

Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability

Original Thread and Information Here -  Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability | Cox Community Several years later and we've still been battling this issue on...
packet loss
Darkatt's avatar
Darkatt
Honored Contributor
3 months ago

What modem are you using? What do the indicator light/lights show on the modem when you lose internet?

Riker9's avatar
Riker9
New Contributor II
2 months ago

The new pano modem. This aint an equipment issue. Cox is just really bad and wont have long term fixes to stop outages. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    I would get away from the Pano modem unless it's NECESSARY for cable tv or something. I tested the pano modem against an older modem, and the results were shockingly bad. I currently use a Netgear CM2000 and a RAXE300 Netgear router, and it's been an amazing combination. My speeds are excellent, my wifi coverage fantastic, and I can stream 4k on multiple devices at the same time without any hiccup. 

    • Riker9's avatar
      Riker9
      New Contributor II
      2 months ago

      The speeds are great though? Its the outages thats the issue. My friend lives down the street and he has the same outages but different equipment. 

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 months ago

        Speeds are great, and I have had no outages, at all!