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brittrice09's avatar
brittrice09
New Contributor II
27 days ago

Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability

Original Thread and Information Here -  Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability | Cox Community Several years later and we've still been battling this issue on...
packet loss
Darkatt's avatar
Darkatt
Honored Contributor
26 days ago

What modem are you using? What do the indicator light/lights show on the modem when you lose internet?

Riker9's avatar
Riker9
New Contributor II
15 days ago

The new pano modem. This aint an equipment issue. Cox is just really bad and wont have long term fixes to stop outages. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    15 days ago

    I would get away from the Pano modem unless it's NECESSARY for cable tv or something. I tested the pano modem against an older modem, and the results were shockingly bad. I currently use a Netgear CM2000 and a RAXE300 Netgear router, and it's been an amazing combination. My speeds are excellent, my wifi coverage fantastic, and I can stream 4k on multiple devices at the same time without any hiccup. 

    • Riker9's avatar
      Riker9
      New Contributor II
      15 days ago

      The speeds are great though? Its the outages thats the issue. My friend lives down the street and he has the same outages but different equipment. 

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        13 days ago

        Speeds are great, and I have had no outages, at all!