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brittrice09's avatar
brittrice09
New Contributor II
3 months ago

Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability

Original Thread and Information Here -  Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability | Cox Community Several years later and we've still been battling this issue on...
packet loss
brittrice09's avatar
brittrice09
New Contributor II
3 months ago

I called Cox this morning. I got transferred 7 times, and had to explain my situation almost each time, which resulted in absolutely nothing. There is a technician scheduled to come out tomorrow, at which they will likely tell me "nothing is wrong". I will be waiting until I hear back from someone regarding my FCC complaint. Thank you!

Darkatt's avatar
Darkatt
Honored Contributor
3 months ago

What modem do you use? When you lose internet, what does the indicator light/lights show on the device?